# Serve Pilot

> Serve Pilot is a cloud-based SaaS platform for restaurant and hotel management, developed by Tuberous Data IT Solutions Pvt. Ltd., based in Ludhiana, India. It provides POS billing, Kitchen Display System (KDS), Hotel Property Management System (PMS), QR-based contactless ordering, digital signage, and GST-compliant invoicing — all in a single unified dashboard.

## Key Features
- Cloud POS with multi-terminal support
- Kitchen Display System (KDS) with real-time order routing
- Hotel Room PMS with front-desk check-in/check-out
- QR Code contactless digital menu ordering
- Waiter tablet ordering app
- Digital TV signage management
- Membership & loyalty program
- GST-compliant billing with auto-invoicing
- Razorpay payment gateway integration
- Multi-tenant SaaS architecture
- CRM & WhatsApp marketing automation
- Shift reports, Z-reports, and full accounting ledger
- Recipe builder & inventory management with auto-indent
- Vendor management & purchase order system
- Aggregator integration (Swiggy, Zomato, Foodpanda)

## Pricing
- Basic Plan: ₹999/month (Restaurant POS + 1 terminal)
- Professional Plan: ₹1,999/month (POS + KDS + Waiter App)
- Enterprise Plan: Custom pricing (Full suite + Hotel PMS)
- All plans include 18% GST. Annual billing available with discounts.

## Target Audience
- Restaurants, Cafes, Bars, Cloud Kitchens
- Hotels, Resorts, Homestays
- Multi-outlet restaurant chains
- Banquet halls & event venues

## Parent Company
- **Tuberous Data IT Solutions Pvt. Ltd.**
- Website: https://tuberousit.com
- Location: Ludhiana, Punjab, India
- Services: Website & Software Development, Office Network Infrastructure, AMC & IT Support

## Serve Pilot Links
- Website: https://tactiqpos.com
- Privacy Policy: https://tactiqpos.com/POSWEB/public/privacy_policy.php
- Guest Booking Portal: https://tactiqpos.com/POSWEB/public/guest_booking.php

## Technical Details
- SAC Code: 998315 (IT Software Subscription Services)
- Stack: PHP 8.x, MySQL, Tailwind CSS, Vanilla JS
- PWA-enabled for offline access
- Multi-tenant architecture with company_id isolation
- Razorpay payment gateway with webhook verification
- WhatsApp notifications via Evolution API